Refund policy
Custom Order Return and Refund Policy
1. No Cancellations; No Refunds Except as Provided Herein
All sales of custom-ordered products (“Custom Orders”) are final. By placing a Custom Order and completing payment, Customer acknowledges and agrees that no cancellations, changes, or refunds shall be permitted after the order is submitted. Company begins production immediately upon order confirmation, and all materials, labor, and related costs are incurred at that time.
2. Limited Remedy for Printing Errors or Defective Materials
Notwithstanding Section 1, if a Custom Order contains a verifiable printing error or defective material (each a “Qualifying Defect”), Customer must notify Company in writing within two (2) business days of delivery receipt. Failure to notify Company within this period constitutes irrevocable acceptance of the Custom Order and waiver of any claim.
3. Claim Review and Exclusive Remedies
Upon receiving timely notice of a claimed Qualifying Defect, Company may, in its sole discretion:
· Request additional information, including but not limited to photographs, videos, or return of a sample;
· Determine, based on reasonable evaluation, whether a Qualifying Defect exists.
If Company validates a Qualifying Defect, Company’s sole and exclusive obligation, and Customer’s sole and exclusive remedy, shall be:
· Replacement of the affected Custom Order (or component thereof); or
· Refund of the purchase price paid for the defective portion of the order.
Company reserves the right to choose between replacement and refund.
4. No Refund or Replacement for Other Issues
Company shall not accept returns or provide refunds or replacements for any reason other than a validated Qualifying Defect, including but not limited to:
· Customer-provided artwork, specifications, or content errors;
· Minor color variations due to monitor differences or production processes;
· Customer change of mind or design preferences;
· Damage caused by Customer after delivery;
· Normal wear and tear.
5. Conditions for Refund or Replacement
To initiate a claim under Section 2, Customer must email Company at info@ctswag.com with:
· Order number;
· Clear written description of the alleged defect;
· Supporting photographs or documentation as requested.
Company may require return of the item at Customer’s expense before issuing a replacement or refund. If a refund is approved, it will be issued to the original payment method within a commercially reasonable time.
6. Fraud and Abuse Prevention
Company reserves the right to deny any claim if Company reasonably suspects:
· Fraudulent activity;
· Misuse of Company’s products or services;
· False or exaggerated defect claims;
· Violation of these terms.
7. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY’S TOTAL LIABILITY ARISING FROM OR RELATED TO ANY CUSTOM ORDER SHALL NOT EXCEED THE AMOUNT PAID BY CUSTOMER FOR THE SPECIFIC ORDER IN QUESTION. IN NO EVENT SHALL COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR BUSINESS INTERRUPTION.
8. Governing Law and Dispute Resolution
This Policy shall be governed by the laws of Indiana. Any dispute arising hereunder shall be resolved exclusively through [binding arbitration / small claims court] located in Huntington County, Huntington.
9. Policy Modifications
Company may modify this Policy at any time by posting an updated version on its website. The Policy in effect at the time of order placement governs that order.
10. Contact Information
For all refund or defect claims:
CT Swag
Info@ctswag.com
